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UK - We deliver free in the UK when you spend more than £35. If your total spend is less than £35, you’ll pay just £3.95 for delivery. UK orders are sent by Royal Mail and typically arrive within 3-5 days.

Europe and Worldwide - We deliver worldwide, including to Europe, the USA, Canada, and Australia. The cost for this varies depending on your location. Please enter your address at checkout to find out how much it will be and see an estimated timescale for delivery. 

For countries within the European Union, all sales tax and duty fees are included in the amount charged at checkout for all orders.

Deliveries to other countries are sometimes subject to additional charges for customs clearance and sales tax, which are out of our control. We recommend you check the regulations that apply where you live. 

Made to order items

We are pleased to offer a ‘made to order’ service on many of our products when they are out of stock. 

If this applies to a product you want to order, you'll see a ‘made to order’ icon next to the price. You can then add the item to your basket as normal and complete your order.  

Our team will make your toy as soon as possible and dispatch it along with any other items in your order.

Made to order items are normally ready for dispatch in a few days but can take up to 7 working days. If you’d like the product quicker, we recommend checking different colour options as they may be in stock.

We’re sorry but we can’t dispatch any other items in your order, even if they are in stock, until your made to order product is ready. 

Missing and delayed parcels

We work hard to make sure your Tug-E-Nuff toys get to you as quickly as possible. Occasionally, delays happen and very occasionally parcels go missing after they leave us. 

Timescales for delivery should be considered estimates. If your parcel does not arrive within the expected timeframe, we kindly ask you to wait a set period of time before we are able to ask our delivery partner to investigate. 

The timescales for this depend on your location...

  • UK delivery - 7 days
  • International Delivery - 25 days

If your order has still not arrived after this time, please email and we will be happy to help. 

We may need to allow additional time for our delivery partner to investigate before we can issue a replacement (if necessary). We will keep you informed of the steps we are taking and the outcome at each stage.